Career: IT Service Technician

IT support technicians solve computer hardware and software problems. They help computer users using online platforms, over the phone or on a face-to-face basis. If you have an interest in information technology and possess excellent problem-solving skills, then this might well be the career for you. Although many IT support technicians work as resident employees in organizations that use computer systems, others work for computer manufacturers and suppliers where they provide Internet-based support services. Irrespective of their work settings, some of the tasks technicians perform include the following:

• Getting in touch with clients to obtain more details on computer faults
• Diagnosing the faults and coming up with solutions
• Explaining solutions to clients
• Installing peripheral equipment such as scanners and printers
• Keeping records of computer faults, their causes and solutions
• Training newly qualified technicians

Average Salary: £25k - £35k