Customer Service

Reference Code

Adult Skills

Study Level

Level 2

Location

Lowestoft Campus

The Place University Centre

Duration

3 Days (9:30am - 2:30pm)

FT / PT

Part-time

This course is part of the Gateway Qualifications Suite of Progression Qualifications, designed to be a flexible and responsive range of general and pre-vocational qualifications. The qualifications consist of a range of core units:

  • Communication skills in work
  • Customer service
  • Problem-solving skills
  • Working in a team
  • Improving assertiveness and decision making
  • Improving own confidence
  • Engage in discussion
  • Listen and respond
  • Money, time and temperature

The Customer Service course includes units that focus on communication skills in the workplace, problem-solving, teamwork, assertiveness, confidence building, and practical numeracy skills. It is suitable for those who are preparing to enter the workforce, return to employment, or progress into further education.

Requirements

There are no formal entry requirements needed to start this course.

Assessment

Assessment is through a portfolio of evidence that demonstrates the learner’s achievement of the required learning outcomes. There is no summative or external assessment required.

Assessment may include:

  • Written assignments
  • Practical demonstrations
  • Group activities

Progression

This course provides a vocational taster which aids future career decisions and progression opportunities to employment or further study. Learners may progress to higher level qualifications in customer service, business administration, or other related fields.