Information, Advice or Guidance

Reference Code

Apollo

Study Level

Level 2

Location

Lowestoft Campus

The Place University Centre

Duration

2 Days (9am - 4pm)

FT / PT

Part-time

This qualification is designed for those who are either working in or aspiring to work in roles that involve providing information, advice, or guidance, and how to support clients in a professional and client focused manner.

You will gain a comprehensive understanding of the principles and practices involved in delivering effective information, advice, or guidance.

Units included in this qualification:

  • Information, advice or guidance in practice
  • Developing interaction skills for information, advice or guidance
  • Signposting and referral in information, advice or guidance
  • Information, advice or guidance
  • Managing information

These units are designed to equip you with the necessary skills and knowledge to support clients effectively.

If you fall under the below categories, you are able to be fully funded for the course:

  • Low income – Earning under £25,750 annually before tax. (£2,083.30 monthly / £495.19 weekly)
  • UC – On universal credit and taking home £952 (single) or £1534 (joint)
  • Unemployed and seeking employment.
  • Receiving ESA/JSA

Requirements

There are no specific learning requirements, however, you will need to have some experience of delivering information, advice and guidance in order to meet assessment requirements. This could have been achieved through employment, volunteering, charity or other activities.

You will require appropriate level of literacy and willingness to complete the assessment criteria.

Assessment

This is a knowledge-only qualification assessed through a portfolio of evidence, covering 5 units of work that is to be completed in your own time and requires some further reading.

Progression

You may progress to many different areas and roles that offer information, advice and guidance. Alternatively, pursue further education in related fields.