Student support

Every student will need support, advice & guidance at some time in their time at College.

Gold-standard advice & guidance

East Coast College Great Yarmouth Campus is proud to have achieved the Whole College Matrix Award.

This means our students can be confident they will receive high quality information, advice and guidance and that this high quality runs through all aspects of the College’s processes and provision.

The Matrix Standard is the unique quality framework for the effective delivery of information, advice and/or guidance on learning and work.

The Matrix Standard supports organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals.

When the College was assessed, the assessor praised:

  • Our staff’s levels of enthusiasm
  • Our work with employers
  • Our emerging tutor links with industry to gain work experience
  • Our employer services’ work to develop local businesses
  • Our progression focus


Every student will need support, advice & guidance at some time in their time at College.

It might be for transport information, learning support, a friendly constructive ear to discuss worries or counselling to support overcoming more serious issues.

Our highly-trained advisors will be able to help – and if they believe you need more support, they have access to a wide network of external agencies who will have the answer.

Information Centre and Student Services

We have Information Centres at both campuses. We hold the Gold-Standard Matrix Award for advice and guidance. Our advisors can help with a range of topics including:

  • Course information, applications and enrolment
  • Job seeking techniques, applications and CVs
  • Finance for college and university study
  • Progression options and careers advice
  • Referrals to other agencies, training and education providers
  • Transport information

Advisors offer free and impartial advice to enable individuals to make well informed choices about their future plans. Advisors work with current learners, and those considering starting a course at ECC. If you have any queries prior to starting a course, please contact us.

Term time:

Great Yarmouth campus:
08.00 – 17.00
Tuesday:   08.00 – 20.00
Wednesday:   08.00 – 17.00
Thursday:  08.00 – 20.00
Friday:   08.00 – 16.30

Lowestoft campus:
Monday: 08.30 – 17.00
Tuesday:   08.30 – 17.00
Wednesday:   08.30 – 17.00
Thursday:  08.30 – 17.00
Friday:   08.30 – 16.30

Contact Us

To speak to an Advisor, drop in during the times above, ring 0800 854 695 or email us on myfuture@eastcoast.ac.uk

Advisors deal with quick queries on a drop-in basis, but you can book an appointment slot if you would like to discuss your plans in more detail.

Advisors also deliver group sessions to current learners, on topics such as job seeking and applying to university, so it is likely you will meet them at some point during your time at college.


A range of resources is available to help learners explore their options and make choices about their future. Learners have access to excellent careers resources including online programmes. Tutors are available to support learners with using the resources when necessary

Wellbeing & Advice

East Coast has a designated Student Wellbeing Team to advise, help and support you with any personal issues that you may require assistance with The Wellbeing Team can provide support in relation to housing, benefits, health issues, safeguarding and any other queries inside and outside of college.

To talk to someone you can email, phone or visit. The team is based in Student Services.

Student Wellbeing Advisor –  studentwellbeing@eastcoast.ac.uk
Contact Number: 07747 037852

Bursary/Discretionary Learner Support Fund

16-19 Bursary Fund 2017/18

If you’re aged between 16 and 19 and think you might struggle with the costs for full-time education or training, you may receive a bursary.

Students most in need will be eligible to receive a bursary of £1,200 a year but only if you fall into one of the categories below:

  • people in care
  • care leavers
  • people claiming income support
  • disabled young people who receive Employment Support Allowance and Disability Living Allowance

Discretionary Learner Support Fund (dLSF) 2017/18

For those who aren’t eligible for the Bursary, an alternative college fund may be available. The dLSF is intended to support Further Education learners (aged 16 and over) with a financial need that could prevent them from coming to college.

The funds are limited and applicants must meet the eligibility criteria of being in receipt of a means tested benefit or on a low income. Please note current proof will be required.

Financial support may be available to cover:

  • Childcare costs
  • Travel costs
  • Course related costs
  • Emergencies and exceptional hardship

If you would like to apply for support from either the Bursary or the dLSF please contact Kerry Pickering on 01493 419272 for an application form and any further information you may require.

For further information, please click on the link Directgov.

19+ Advanced Learner Loans 2017/18

Students aged 19 or over and studying a Level 3 - 6 qualification will be able to access 19+ Advanced Learner Loans to fund their education.

19+ Advanced Learner Loans replace government grants for learners (entitlement and tuition fee remission based on benefit status). They are non-means-tested and are repayable only once the learner is earning above £21,000.


To qualify for a 19+ Advanced Learner Loan you must:

  • be aged 19 or over at the start of your course. There is no upper age limit
  • be a resident in the UK
  • have not previously had a loan to do the same course subject and level
  • be studying a course at Level 3 - 6
  • You will only be able to apply for a loan to meet the upfront costs of your qualification, which will be paid directly to the College.
  • The loans are not means tested or credit checked so if you meet the criteria you will be able to apply for a loan whether you are employed or unemployed.
  • The loan is to pay for course fees only, not for books, travel or any additional costs.
  • You don’t pay anything upfront for your course fees and until you are earning over £21,000, you won’t have to begin paying anything back (certain criteria apply).
  • If your loan is to cover the fees for an Access to Higher Education course and you progress to complete a university-level (higher education) course, you will not have to pay back your 19+ Advanced Learner Loan.

More information

Visit https://www.gov.uk/advanced-learning-loans/ or http://www.practitioners.slc.co.uk/further-education/resources/learner-facing-material.aspx for full details and official information.
Anyone who been accepted for a 19+ Advanced Learner Loan and has a household income of less than £19,000 per annum can apply for a College Learning Allowance for travel and childcare.

Contact Us
0800 854 695

Professional and Career Development Loans

If you are 18 or over, you may be able to apply for a loan for course fees and possibly other course related costs which could help with your career.

Applications can be made via the Government website linked below. If you require advice and guidance, please speak to our student finance team.


Learning Support

At East Coast College we offer a wide range of support and help to our learners to help them achieve on their courses. When you apply to East Coast College you will be given an opportunity at your interview to discuss any support needs that you have. If you have been supported at school for a learning difficulty such as dyslexia or a disability such as a hearing impairment, that support can continue at college. You can also ask for help with English and maths.

If you have an EHCP (Education Health and Care Plan) or Statement of Educational Needs we can arrange for you and your parent or carer to talk to one of our specialist tutors about the best course for you and what help you will need while you are studying at East Coast College. They can also come to your interview with you to explain to the tutor what support you will be able to have in class.

We can arrange support either in your class, where often one of our co-educators will work with several learners or alternatively we can arrange one-to-one support, either in class or in a separate session with one of the support tutors. We also have drop-in sessions after college and at lunchtime.

Click here  to take a virtual tour of the College and find out how accessible it is.

Learning Support Assessment

You can ask for an assessment if you think you need help in the classroom and our specialist tutors can carry out an assessment, for example for dyslexia or an Irlens assessment to see if you would benefit from a coloured overlay for reading or different coloured paper to write on. We have both visual and hearing impairment specialists and we offer a drop-in session at lunchtimes for learners on the Autistic Spectrum.

If you would like more information or to talk about a course that you are thinking of applying for, call Roy Emmerson on (Lowestoft Campus) / 01493 419215 (Great Yarmouth Campus). 

Learning Disabilities

East Coast College offers a variety of courses from Entry 1 onwards. Each learner undertakes a ‘getting to know you’ period so that we can identify how best to support each learner. We ensure that there are no more than 10 learners in a group and additional support is always available. If you would like a chat about studying within Foundation Skills please call Pam Birt, Learning Manager Foundation Skills on 01493 419270